Service Request Ticket

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Service Request Information

CONTACT	Name	Barry, Angie	Date	Aug 24, 2011 04:22 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110025 (opens in a new window)	Bldg/Room	WUC Info Desk
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	C17G6TJADRJ7	Location	Student Tech Checkout laptop #3 DAMAGED
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS		Software	MS Office 2011 std MAC from P0081768
	Wired NIC	3C:07:54:08:78:66
	Wireless NIC	E4:CE:8F:48:8D:0E
	Bluetooth NIC	E4:CE:8F:48:8D:0F

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	brubakers@wou.edu	88323

Tracking

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
Samantha Brubaker	Oct 26, 2011 10:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Samantha Brubaker	Oct 26, 2011 10:51 AM	they needed a wireless exception. it's all better now.	Add Attachment
Samantha Brubaker	Oct 06, 2011 04:32 PM	these have been delivered. There is another task open about them and I will keep this one open until that one is resolved also.	Add Attachment
Samantha Brubaker	Oct 05, 2011 03:30 PM	test	Add Attachment
Samantha Brubaker	Sep 28, 2011 03:09 PM	I'm updating these now.	Add Attachment
Dale Goodell	Sep 28, 2011 03:05 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Dale Goodell	Sep 28, 2011 03:04 PM	The two Dell laptops have been delivered.	Add Attachment
Teresa Hutchinson	Sep 28, 2011 01:31 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Teresa Hutchinson	Sep 28, 2011 01:31 PM	They called to check the status, they need them ASAP.	Add Attachment
Dale Goodell	Aug 26, 2011 02:11 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Aug 26, 2011 02:11 PM	Changing the status of this task to "on-hold". The two Macs are new hardware and came with Lion. Richard will need to make a new image for these.	Add Attachment
Dale Goodell	Aug 26, 2011 01:52 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Dale Goodell	Aug 26, 2011 01:52 PM	The two Macs have the hard drive partitioned with a Lion install partition.	Add Attachment
Dale Goodell	Aug 26, 2011 07:56 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Aug 26, 2011 07:56 AM	I've delivered the two Dells. I need the Mac OS CDs to complete the Macs and I'm waiting for Tricia to return on Tuesday.	Add Attachment
Dale Goodell	Aug 25, 2011 09:12 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Aug 25, 2011 08:30 AM	Task reassigned to Dale Goodell.	Add Attachment
Whitney Allies	Aug 24, 2011 04:22 PM	These laptops (WOU# 20110025, 20110026, 20110028, 20110029) are replacing 4 of their previous student checkout laptops (WOU# 20050956, 20050956, 20051069, 20051070). We get the older laptops back. The new laptops are located on the bottom shelf just across from the bathroom.	Add Attachment