Service Request Ticket - # 43965

Service Request Information

CONTACT Name Swain, Yokiko   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2011 08:27 AM
Department Multicultural Student Services Phone 88834
Location Email swainy@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20081124[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8560 DN Color printer #8560/DN
Serial No. FBT254503 Location PDR

Model 8560/DN Hostname timber.wou.edu
Notes duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppmcolor or B&W PAGEPACK- supplies from UCS IP: 140.211.114.38 Ink/Toner Refill Black:108R00709 Blue:108R00706 Yellow:108R00708 Magenta:108R00707

Wired NIC 00:00:AA:C2:D2:7C

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Aug 25, 2011 09:52 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Aug 25, 2011 09:52 AM 
completed a printer cleaning. The printer had an
error before but after cleaning was able to get it
to print.
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Nathan Higginbotham Aug 25, 2011 09:20 AM 
Task reassigned to Nathan Higginbotham.
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Nicole Crane Aug 25, 2011 08:28 AM 
Priority changed from (3) Priority to (2) High Priority.
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Nicole Crane Aug 25, 2011 08:27 AM 
They cannot get the printer to turn on. They 
think they might have shut it down wrong on 
Monday and that is why it won't turn back on now.
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