Service Request Ticket

Service Request Information

CONTACT	Name	Hutchinson, Teresa	Date	Aug 26, 2011 01:00 PM
	Department	Telecommunications	Phone	88010
	Location		Email	hutchinsont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080596 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	7F23TH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642
	Wired NIC	00:21:70:48:B9:07

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Sep 02, 2011 09:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 02, 2011 09:05 AM	disabled disk sleep in GPO power policy	Add Attachment
Brian Berkley	Aug 30, 2011 09:06 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Aug 29, 2011 01:32 PM	updated java	Add Attachment
Brian Berkley	Aug 29, 2011 09:49 AM	Downloaded a newer oracle client, Adam was supposed to have installed that.	Add Attachment
Teresa Hutchinson	Aug 29, 2011 08:21 AM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Aug 29, 2011 08:21 AM	Brian Berkley was working on this to see if he could fix this issue.	Add Attachment
Teresa Hutchinson	Aug 26, 2011 01:00 PM	Every since I have upgraded to Windows 7 Banner kicks me out after a few hours. It also does with the Service Request system. I talked to Brian Berkley and he said it was a WOU Portal problem. I do not use Banner through WOU Portal, I go to it directly. But he said it's not a Windows 7 issue and to check with Banner people. I would love any help you can give.	Add Attachment