Service Request Ticket

Service Request Information

CONTACT	Name	Hardenbrook, Eldon	Date	Aug 26, 2011 02:19 PM
	Department	University Computing Solutions	Phone	88077
	Location		Email	hardenbe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101424 (opens in a new window)	Bldg/Room	ITC 310A
	Service Tag	1WKF2Q1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	1WKF2Q1	Location	Dave Olson
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	Microsoft Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:60:65:26
	Wireless NIC	A0:88:B4:4F:81:4C
	Bluetooth NIC	C0:F8:DA:E3:8C:5E

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 19, 2011 01:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Oct 17, 2011 09:51 AM	Eldon also said he has Finale, Snag-it and Abobe. He said the main issue will be Finale because he has it on his old machine and will need it on his new machine and it's a pain because it has the password key and you have to un-install on the old and install on the new and it's very picky. But he wanted to make sure that we were aware that he needs that along with is other programs.	Add Attachment
Teresa Hutchinson	Oct 17, 2011 09:48 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Aug 26, 2011 02:19 PM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment