Service Request Ticket - # 43995

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2011 12:00 PM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080851[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag BZ0GP11 Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location

CPU Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)


OS Unknown Software Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069591 installed as Office Pro 2003

Wired NIC 00:21:70:EA:80:A3


Wireless NIC 00:21:5D:DE:39:24

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Aug 29, 2011 05:20 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Aug 29, 2011 04:23 PM 
did updates on windows and IE. laptop is ready for
pick up/delivery
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Andrew Gandara Aug 29, 2011 03:31 PM 
updating
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Andrew Gandara Aug 29, 2011 01:21 PM 
Task reassigned to Andrew Gandara.
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Nicole Crane Aug 29, 2011 12:00 PM 
Laptop is in the SRD. It needs to have the 
internet explorer updated.
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