Service Request Ticket - # 43997

Service Request Information

CONTACT Name Jolliff, Charisse   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2011 02:38 PM
Department University Housing Phone 88411
Location Email cjollif@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20031335[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 2300dn
Serial No. JPBFG16601 Location PDR

Model Q2475A#ABA Hostname
Notes Duplex, Roller Kit for HP LJ 2300dn #KIT-FEED-2300-PNO from P0064584 2-2008 Ink/Toner Refill
TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Nov 16, 2011 10:54 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 16, 2011 10:54 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Nov 16, 2011 10:54 AM 
Closed - no contact back.
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Adam Wehner Nov 09, 2011 09:14 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Adam Wehner Nov 08, 2011 03:24 PM 
****This is an email****
Hello,

I was wondering if you were still having problems
printing in your office.  If not can I schedule an
apt. so that I can come over and get you up and
running.

Thanks,
Adam
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Teresa Hutchinson Oct 27, 2011 08:28 AM 
****This is an outgoing email****
Hi Charisse,

We were just following up with you regarding a 
service request that we have for you.  (#43997)

Description: Office not able to print to printer.

I know there is an issue with a scanner, I 
believe, but we were not sure if this was still 
an issue or not.  If so, just let us know, we'll 
be happy to help.

Thanks!
Teresa
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Teresa Hutchinson Sep 02, 2011 09:44 AM 
****This is an outgoing email****
Hi Charisse,

We were just emailing you regarding a service 
request that we have for you. (#43997)

Office not able to print to printer.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Joshua Johnson Aug 29, 2011 02:38 PM 
No one in the office is able to print to the
printer. They have tried to remap the printer and
they are still not able to the printer.

the printer is in WUC 119.

88716
jollifc@wou.edu
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