Service Request Ticket

Service Request Information

CONTACT	Name	Eaton, Renee	Date	Aug 30, 2011 03:59 PM
	Department	Service Learning & Career Development	Phone	88648
	Location		Email	eartonr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20080330 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Ultrasharp 2208WFP 22-in Flat Panel Monitor
	Serial No.	CN0F532H71618878772M	Location	PDR 2023 Giveaway

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Aug 31, 2011 03:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Aug 31, 2011 03:28 PM	**This is an email** Hi Brian, I am now able to access the I drive. Thank you very much for following up on it. Thanks again.	Add Attachment
Brian Berkley	Aug 31, 2011 02:37 PM	she hasn't logged out since being added to career-services LDAP group.	Add Attachment
Brian Berkley	Aug 31, 2011 09:11 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Aug 31, 2011 09:11 AM	**This is an email** Renee, You are in the LDAP group that grants permissions for the I drive for your department. Do you not get an I drive on login? Thanks,	Add Attachment
Brian Berkley	Aug 31, 2011 09:10 AM	She is a member of career_services LDAP group and in the correct OU for drive mapping.	Add Attachment
Teresa Hutchinson	Aug 30, 2011 04:00 PM	My understanding is she is the new director of the Service Learning and I talked her through looking at her drives and she only has her home directory, not any I drives available.	Add Attachment
Teresa Hutchinson	Aug 30, 2011 03:59 PM	Renee Eaton is needing access to I drive - Service Learning.	Add Attachment