Service Request Ticket

Service Request Information

CONTACT	Name	Kirk, Thomas	Date	Aug 31, 2011 08:54 AM
	Department	Business Services	Phone	88210
	Location		Email	kirkt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080482 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	D7JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:CF:20

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	jtyo08@wou.edu	88925

Entered by	Date	Memo
Jacob Tyo			Email Public
Entered by	Date	Memo
Jacob Tyo	Sep 06, 2011 09:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Tyo	Sep 06, 2011 09:26 AM	done	Add Attachment
Jacob Tyo	Sep 02, 2011 12:51 PM	Computer re-imaged successfully. Will return it to Tom when he's in on Monday.	Add Attachment
Jacob Tyo	Sep 01, 2011 12:27 PM	Gave Tom a temporary thin client(#20060086) while I re-image his computer.	Add Attachment
Jacob Tyo	Aug 31, 2011 09:29 AM	Task reassigned to Jacob Tyo.	Add Attachment
Joshua Johnson	Aug 31, 2011 08:55 AM	Tom is out of the office this friday. 9/2/11	Add Attachment
Joshua Johnson	Aug 31, 2011 08:54 AM	Tom's computer keeps freezing on him when he is on the internet. He has had help with this issue several times but nothing seems to stick for a long period of time. He is thinking that he should have his computer re-imaged so that it is up to date and cleaned up. He thinks that this will take care of the issue. 88210 kirkt@wou.edu AD 101	Add Attachment