Service Request Ticket - # 44029

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2011 12:21 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090927[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. HVKKQl1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0074772, Adobe Captivate 5 WIN from P0076330, transfered from W#20070144 Articulate Studio 2nd Edtion Pro from VISA2008/08/1104:08:47, TechSmith-Camtasia Studio/SnagIt Bundle from VISA2008/08/1104:08:23, and CrazyTalk 5 Pro from VISA2008/08/1104:08:57, upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723

Wired NIC 00:26:B9:8E:6A:8F

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Aug 31, 2011 02:57 PM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Aug 31, 2011 02:57 PM 
deleted his profile and scanned the computer.
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Gabriel Thrash Aug 31, 2011 02:08 PM 
Task reassigned to Gabriel Thrash.
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Teresa Hutchinson Aug 31, 2011 12:27 PM 
Ryan called back and it seems W#20090927[Edit Inv] is the 
computer and the computer is the one having the 
issues.  Narrowed it down to that machine.
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Teresa Hutchinson Aug 31, 2011 12:21 PM 
Ryan Windship is a student worker in the Library 
and thinks he might have a virus.  
V00178138
Login:  rwindship06
Contact phone:  541-892-4801

He is working on a computer in the Library - 
clicked on a clip art image, closed and then the 
computer has started working very slow since 
then.  Restarted and it didn't help.  Taking 
forever for the drives to come up and then it 
froze.  My computer isn't working all correct.  
Logged off and logged in with another user 
account and it worked okay.  Seems to be with his 
login he thinks.
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