Service Request Ticket - # 44037

Service Request Ticket - # 44037

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Service Request Information

CONTACT	Name	Foster, David	Date	Aug 31, 2011 04:04 PM
	Department	Social Science	Phone	88805
	Location		Email	fosterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110213 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 Minitower, i7-2600 (3.4GHz 8M)
	Serial No.	3169ZQ1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:B3:90:60

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 03, 2011 02:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Sep 22, 2011 03:42 PM	Dale, can you give Dr. Foster a update on this station this is a GFA replacement for equipment that is BAD(see SR#42705) and he is in need of this station as soon as possible. It has been in your queue since August 31st	Add Attachment
Teresa Hutchinson	Sep 20, 2011 04:14 PM	Linda can help get in, David really just needs to be an admin on the machine.	Add Attachment
Teresa Hutchinson	Sep 20, 2011 04:13 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Aug 31, 2011 04:05 PM	**This is an email** Linda and David, Here is the formal order for your GFA replacement with a mini-tower desktop and monitor. There was a model refresh so the cost difference changed slightly with the re-quote. I will need an index code from you to charge the remaining balance of $280.83 over the standard replacement PC cost. Tricia Flaherty Type Formal Purchase Request Order # 5811 Contact: Tricia Flaherty Department: Computing Services Phone: 88904 Email: flahert@wou.edu 1.Dell Optiplex 990 minitower(i7 2600, 3,4Ghz, 8GB) with 22 inch display PC Quantity 1 Estimated Price $1488.84 Actual Price $1488.84 Total Price $1488.84 Mfg E-quote Number: 1010956375594 WOU Number Index Code UCS901 Activity Code 0 Grant Number 0 LocationDAVID FOSTER GFA replacement PO Number 2.Microsoft Office Pro Plus licnese PC Quantity 1 Estimated Price $54.99 Actual Price $54.99 Total Price $54.99 Mfg WOU Number Index Code UCS901 Activity Code 0 Grant Number 0 LocationDavid Foster GFA replacement PO Number Sub-Total $1543.83 S/H $.00 Total $1543.83	Add Attachment
Teresa Hutchinson	Aug 31, 2011 04:04 PM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment