Service Request Ticket - # 44038

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2011 04:09 PM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090524[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 723TFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871,transfer to W#20130526 Adobe InDesign CS4 from P0074238 on SR53073

Wired NIC 00:26:B9:75:17:8E

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact jtyo08@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Tyo
Email

Public
Entered by Date Memo
Jacob Tyo Aug 31, 2011 04:36 PM 
Task reassigned to Jacob Tyo.
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Jacob Tyo Aug 31, 2011 04:36 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Tyo Aug 31, 2011 04:36 PM 
Deleted user profile. Solved the issue
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Joshua Johnson Aug 31, 2011 04:09 PM 
when opening web browsers it comes up with a box
that says open. Also not able to open any of the
programs on the computer. The computer is the main
computer that has the silent knight monitoring
computer. 

alemke08
v00229189

This is the profile that the problem is happening
with. it is not happening with any other profile
on this computer. 


88808
gansonn@wou.edu or alemke08
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