Service Request Ticket

Service Request Information

CONTACT	Name	Rupp, Katie	Date	Aug 31, 2011 06:56 PM
	Department	Business Services	Phone	88291
	Location		Email	ruppk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101376 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	342TJQ1	Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	342TJQ1	Location
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080862 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DD:DC:87

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jan 23, 2012 10:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Sep 02, 2011 08:23 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Sep 02, 2011 08:23 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Aug 31, 2011 06:56 PM	Darren Silbernagel has purchased 6 computers that he would like to replace staff machines. This is not GFA and involves a trickle down of machines to general cashier station areas(used to be in fee payment hallway) he has chossen staff who are willing to change over to Windows 7 to get the new computers. W#20101376 will be for Katie Rupp to replace W#20080470 ( you will need to ask Darin about were to place Michelle's old station and which stations to take away These set of stations are on the shelf between the restroom and my desk with Setup Forms	Add Attachment