Service Request Ticket - # 44057

Service Request Information

CONTACT Name Henkels, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 02, 2011 09:14 AM
Department Social Science Phone 88544
Location Email henkelm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080851[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag BZ0GP11 Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location

CPU Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)


OS Unknown Software Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069591 installed as Office Pro 2003

Wired NIC 00:21:70:EA:80:A3


Wireless NIC 00:21:5D:DE:39:24

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Sep 07, 2011 01:17 PM 
Status changed from (8) Closed- This is a Duplicate Task to (5) Completed
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Gabriel Thrash Sep 07, 2011 01:14 PM 
Status changed from (1) Pending to (8) Closed- This is a Duplicate Task
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Gabriel Thrash Sep 07, 2011 01:14 PM 
he said he got his migration started and if he had any problems he 
would call back.
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Teresa Hutchinson Sep 07, 2011 12:36 PM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Sep 07, 2011 12:36 PM 
Mark Henkles called for Gabe.  He would like him 
to call him back at 541-231-9386.
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Gabriel Thrash Sep 07, 2011 11:22 AM 
got is ip address  75.170.69.54. Will give to Michael as soon at the 
power is on.
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Gabriel Thrash Sep 06, 2011 11:07 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Sep 06, 2011 08:50 AM 
****This is an email****

Hi, this is Gabe with UCS, and I am emailing you to see exactly 
what happens when you try and connect to remote desktop.  Are 
you having the problem after you type in ts.wou.edu? If you 
could email me back or give us a call back at ext. 88925 and let 
us know. Thanks.
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Teresa Hutchinson Sep 06, 2011 07:40 AM 
****This is an outgoing email****
Hi Mark,

We were just emailing you regarding a service 
request that we have for you. (#44057)

Google migration troubles with remote desktop. 

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Nicole Crane Sep 02, 2011 09:14 AM 
He is doing the google migration and he cant get 
on remote desktop. He is doing it at home but on 
WOU laptop. 
What can he do?
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