Service Request Ticket - # 44059

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 02, 2011 09:27 AM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060100[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Sun Ray 2 Ultra-Thin Client, 2 USB Ports, 1 Serial Port, 1 SIM Card Slot, #NTC-10Z-00
Serial No. S0746BE84EB Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:A7:F6:5A

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Sep 02, 2011 09:50 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Sep 02, 2011 09:50 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Sep 02, 2011 09:50 AM 
Adele called back and said everything is working 
okay now so it's fine to close the ticket.
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Teresa Hutchinson Sep 02, 2011 09:34 AM 
Michael Ellis is checking into this.
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Nicole Crane Sep 02, 2011 09:27 AM 
Student worker:
 Adela Aguilar

When she goes to wou.edu homepage it doesn't 
load. It says that it has timed out. 
She re-started computer but it did nothing.
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