Service Request Ticket

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Sep 02, 2011 11:34 AM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20101050 (opens in a new window)	Bldg/Room	SH 102
	Service Tag		Description	HP LaserJet 5200dtn Printer #Q7546A#ABA
	Serial No.	CNGXC25727	Location	Smith Hall
	Model	Q7546A	Hostname
	Notes	¿ Up to 35 pages per minute ¿ First page out in 10 seconds ¿ Automatic two-sided printing, networking ¿ Two additional 250- and 500-sheet input trays Paper size: Letter, letter rotated, legal, executive, statement, 8.5 x 13 in, 11 x 17 in, 12 x 18 in, envelopes (No.10, Monarch, DL) Duty Cycle: 65000 pages per month IP:140.211.118.69	Ink/Toner Refill	printer-ellington.wou.edu
	Wired NIC	98:4B:E1:3C:E5:F0

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Sep 19, 2011 09:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Sep 19, 2011 09:16 AM	The printer has been setup and running.	Add Attachment
Tricia Flaherty	Sep 08, 2011 12:37 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 08, 2011 12:34 PM	Task reassigned to Adam Wehner.	Add Attachment
Tricia Flaherty	Sep 08, 2011 12:34 PM	This is under Adam's queue SR42721	Add Attachment
Brian Berkley	Sep 02, 2011 11:57 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Nicole Crane	Sep 02, 2011 11:34 AM	They ordered a new printer for the music department. But it has not been delived to them yet. It should go into Smith Hall 102. It has been ordered and here already. She would like a time line of when this could happen?	Add Attachment