Service Request Ticket - # 44069

Service Request Information

CONTACT Name Habermann, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 02, 2011 12:21 PM
Department Student Engagement Phone 88659
Location Email habermam@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071259[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
Serial No. sw88171w6ze3 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS Office 2008 for MAC from P0066424 installed as MS Office 2004 for MAC

Wired NIC 00:1F:F3:54:B3:87


Wireless NIC 00:1F:5B:C4:55:01


Bluetooth NIC 00:1E:C2:98:BB:C4

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact jtyo08@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Tyo
Email

Public
Entered by Date Memo
Jacob Tyo Sep 02, 2011 01:48 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Tyo Sep 02, 2011 01:48 PM 
Performed updates. That fixed all their problems.
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Nathan Higginbotham Sep 02, 2011 01:15 PM 
Task reassigned to Jacob Tyo.
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Joshua Johnson Sep 02, 2011 12:21 PM 
ASWOU computer has a bunch of updates that it is
asking for. The computer is also not printing.
When they go to print it says that the printer is
paused and they need admin rights. They would like
to have someone to come and take a look.

The computer is in columbia B

88659
haberman@wou.edu
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