Service Request Ticket

Service Request Information

CONTACT	Name	Swain, Yokiko	Date	Sep 02, 2011 02:53 PM
	Department	Multicultural Student Services	Phone	88834
	Location		Email	swainy@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20090631 (opens in a new window)	Bldg/Room	WUC 212A
	Service Tag		Description	Dell 22inch P2210 Professional Widescreen Monitor
	Serial No.	CN0U828K7444598K033S	Location	Student's Office #2

TECHS	Submitted by	Ryan Driver	Contact	rdriver@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Sep 06, 2011 04:06 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Sep 06, 2011 04:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 06, 2011 04:06 PM	its working	Add Attachment
Emily Kavanagh	Sep 06, 2011 03:19 PM	She is back now. She is leaving at 4:45pm 9/6/11	Add Attachment
Brian Berkley	Sep 06, 2011 02:50 PM	probelm with webserver. i doubt she has same issue now	Add Attachment
Nathan Higginbotham	Sep 06, 2011 02:02 PM	She was on lunch. She will call back later.	Add Attachment
Teresa Hutchinson	Sep 06, 2011 07:36 AM	**This is an outgoing email** Hi Yokiko, We were just emailing you regarding a service request that we have for you. (#44080) Not able to connect with Contributor. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Ryan Driver	Sep 02, 2011 02:54 PM	she is able to log into remote desktop but when in contributor it says that she is not connected. She has tried several times to connect.	Add Attachment
Ryan Driver	Sep 02, 2011 02:53 PM	Swain, Yokiko is not able to connect with contrubitor in Remote desktop, 88834 APSC 501 swainy@wou.edu	Add Attachment