Service Request Ticket

Service Request Information

CONTACT	Name	Bledsoe, Karen	Date	Sep 06, 2011 01:55 PM
	Department	Natural Science Division	Phone	88036
	Location		Email	bledsoek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101472 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	450VJQ1	Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	450VJQ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A6:35:64

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Dec 12, 2011 03:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Sep 06, 2011 04:12 PM	**This is an email** Teresa: Currently I'm running a new version of Microsoft Office. I've got Dreamweaver and TurningPoint installed on this computer, so if there are updated versions of these it would be good to put the newest versions on the new machine. I haven't ported my mail over to the new Gmail system, so I could use some help with that when the technician is there. -- Dr. Karen E. Bledsoe Room 220, Natural Sciences Building Biology Department, Division of Natural Sciences Western Oregon University Monmouth, OR 97361	Add Attachment
Teresa Hutchinson	Sep 06, 2011 01:55 PM	**This is an email** Teresa: Now that I have some time before fall term begins, I'd like to get my computer upgraded. I think I'll need a Dell desktop because of some of the software I currently have. Can we arrange this for sometime next week? -- Dr. Karen E. Bledsoe Room 220, Natural Sciences Building Biology Department, Division of Natural Sciences Western Oregon University Monmouth, OR 97361 503-838-8036 http://www.wou.edu/~bledsoek	Add Attachment
Teresa Hutchinson	Sep 06, 2011 01:55 PM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment