Service Request Ticket

Service Request Information

CONTACT	Name	Goulding, James	Date	Sep 06, 2011 02:03 PM
	Department	VP Student Affairs	Phone	88303
	Location		Email	gouldinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20081179 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3600DN Monochrome Laser Printer
	Serial No.	MHB860814	Location	PDR
	Model	3600/DN	Hostname
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V	Ink/Toner Refill
	Wired NIC	00:00:AA:BD:5D:A9

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Sep 19, 2011 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Sep 19, 2011 09:52 AM	The printer had a nasty jam in it. It is back up and running.	Add Attachment
Nicole Crane	Sep 16, 2011 11:49 AM	Called to see when this would be completed	Add Attachment
Teresa Hutchinson	Sep 14, 2011 03:01 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Sep 14, 2011 03:01 PM	**This is an email** Hi Teresa, Still waiting on this one. Also this printer ("Stellar") has moved into the new ASWOU offices in room 121 of the Werner Center. Thanks!	Add Attachment
Teresa Hutchinson	Sep 12, 2011 07:23 AM	**This is an outgoing email** Hi James, We were just emailing you regarding a service request that we have for you. (#44096) Their printer keeps jamming - clears it but keeps showing jammed - keeps happening over and over and keeps getting jammed. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Brian Berkley	Sep 06, 2011 02:19 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Sep 06, 2011 02:03 PM	Their printer in keeps jamming - currently in the WUC Columbia Room.	Add Attachment