Service Request Ticket - # 44120

Service Request Information

CONTACT Name Ambrose, Danielle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 08, 2011 10:50 AM
Department Education & Leadership Phone 88187
Location Email ambrosed@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091290[Edit Inv] (opens in a new window) Bldg/Room VAL 215
Service Tag 5380KM1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5380KM1 Location Nicole Garcia, Campus Dining Cashier

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:F5:7B

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact jtyo08@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Tyo
Email

Public
Entered by Date Memo
Jacob Tyo Sep 13, 2011 09:08 AM 
Status changed from (1) Pending to (5) Completed
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Jacob Tyo Sep 13, 2011 09:08 AM 
Re-imaged
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Jacob Tyo Sep 08, 2011 11:15 AM 
Task reassigned to Jacob Tyo.
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Nicole Crane Sep 08, 2011 10:50 AM 
Student Employee: Jason White 
He was trying to delete emails from Google but he 
might have accidently opened a virus. Every 10 
minutes over his speakers come advertisements. He 
has shut down his computer 4 times and it keeps 
doing it. 


It's on internet explorer. When he goes to the 
task manager it shows that he has open tasks for 
IE but he doesn't.
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