Service Request Ticket

Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Sep 08, 2011 10:56 AM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051168 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
	Serial No.	0619BB80CB FRU S#0619BB80AC	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:3B:A9:61

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Sep 08, 2011 11:49 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Sep 08, 2011 11:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Sep 08, 2011 11:49 AM	had Dave reset the thin client.	Add Attachment
Teresa Hutchinson	Sep 08, 2011 10:57 AM	W#20051168 is the Thin Client number, the other was for her monitor.	Add Attachment
Teresa Hutchinson	Sep 08, 2011 10:56 AM	Kathy is not able to get past the blue screen on her thin client - W#20100210	Add Attachment