Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Sep 08, 2011 12:42 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110092 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34GLZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, transfer Adobe Acrobat Pro 9 Extended P0070929, FlipShare camera software
	Wired NIC	78:2B:CB:B3:96:EE

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Nov 18, 2011 03:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Nov 18, 2011 03:42 PM	Imaged all 5 computers. Named, bound, sophosed them. Installed scanner drivers	Add Attachment
Andrew Gandara	Nov 16, 2011 05:08 PM	Just uploaded image. Will image rest of computer lab first thing Friday.	Add Attachment
Andrew Gandara	Nov 16, 2011 04:08 PM	Included software from task #44610 in image	Add Attachment
Andrew Gandara	Nov 16, 2011 03:50 PM	Creating custom image for that ITC 204 lab	Add Attachment
Andrew Gandara	Nov 16, 2011 02:01 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Nov 14, 2011 05:27 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Andrew Gandara	Nov 14, 2011 05:27 PM	ITC 204. Installed FlipShare software, deleted all the users except Administrator and Public, tried sysprep and it failed. Took WOU# 20110092. Set on tech counter for Richard. Latest version of flipshare is found at: http://homedownloads.cisco.com/downloads/flip/1224667038733/Setup_FlipShare.exe Other software should be in Inventory and on T drive.	Add Attachment
Teresa Hutchinson	Nov 10, 2011 08:45 AM	Task reassigned to Andrew Gandara.	Add Attachment
Teresa Hutchinson	Nov 10, 2011 08:45 AM	Andrew, can you ask me about this ticket when you have time?	Add Attachment
Andrew Gandara	Nov 04, 2011 04:53 PM	Task reassigned to Paul Lambert.	Add Attachment
Andrew Gandara	Nov 04, 2011 04:53 PM	Will continue with Monday.	Add Attachment
Andrew Gandara	Nov 04, 2011 02:59 PM	The FlipShare software does not like having the default save directory as the user's H:\ drive. Will change default profile to save to the local C: drive.	Add Attachment
Teresa Hutchinson	Nov 01, 2011 04:11 PM	Task reassigned to Andrew Gandara.	Add Attachment
Teresa Hutchinson	Nov 01, 2011 04:11 PM	Tricia mentioned that Andrew might of helped with this in the past and the software is maybe on the T drive.	Add Attachment
Teresa Hutchinson	Nov 01, 2011 04:05 PM	Just need help with the flipshare software. Tricia may have more info on this possibly.	Add Attachment
Teresa Hutchinson	Nov 01, 2011 04:05 PM	Task reassigned to Laven Voth.	Add Attachment
Teresa Hutchinson	Nov 01, 2011 04:05 PM	**This is an email** Hi Teresa, The PC computers did get replaced, the one thing that came up today is that the Flipshare software is installed on the machines but won't open when we plug in the Flip cameras and won't manually open. So if someone could look at that we would be grateful. I think we just have two old Macs that didn't get replaced. Thanks, Sue	Add Attachment
Teresa Hutchinson	Nov 01, 2011 11:14 AM	**This is an email** Hi Sue, I was just checking in with you regarding a service request from Sept. It was regarding replacing the TRC computers and monitors (Dell). We were just checking and making sure everything was well before we closed the ticket. (#44127) Thanks for your help! Teresa	Add Attachment
Brian Berkley	Sep 19, 2011 09:22 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Whitney Allies	Sep 08, 2011 12:42 PM	The computers (20110092-20110097) and monitors (20110112-20110117) go to TRC. The computers and monitors are located on the floor in the hall relatively close to the exit.	Add Attachment