Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Sep 08, 2011 01:19 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110110 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34KLZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747, Adobe Master Coll. CS5.5 from P0081747(may be installed as CS5 to match rest of lab), Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	78:2B:CB:B3:96:BA

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Sep 23, 2011 08:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 23, 2011 08:06 AM	Imaged and setup	Add Attachment
Brian Berkley	Sep 23, 2011 06:12 AM	Task reassigned to Brian Berkley.	Add Attachment
Dale Goodell	Sep 20, 2011 01:30 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Sep 15, 2011 04:27 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Sep 14, 2011 05:24 PM	This is a machine to add to ITC003, IT should be imaged to match the rest of the room, it has had 4GB of RAM added for total of 8GB	Add Attachment
Whitney Allies	Sep 08, 2011 01:19 PM	The equipment is located on the second shelf at the very end in the hallway.	Add Attachment