Service Request Ticket - # 44133

Service Request Ticket - # 44133

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Service Request Information

CONTACT	Name	Hoobler, Gudrun	Date	Sep 08, 2011 02:32 PM
	Department	Humanities Division	Phone	88715
	Location		Email	hoobleg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091295 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53L1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F6:C7

TECHS	Submitted by	Ashley Sutton	Contact	asutton09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 10, 2011 03:09 PM	**This is an email** Hi Gudrun, I'm glad your office computer is working just fine. We will go ahead and close the task we have open for you. Yes, unfortunately, we can't do work on people's person computers. I can suggest though that you look into getting more memory for your personal computer if possible. I can not say for sure, but that could be one solution to why it is freezing or running slow. If you are unsure how to do that yourself you can take it to a local electronics store and they should be able to help you out. Andrew	Add Attachment
Andrew Gandara	Oct 10, 2011 03:03 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 10, 2011 03:03 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 10, 2011 03:03 PM	**This is an email** Hi Andrew, that freezing problem happens on my home PC and when I called I hoped there was an easy "over the phone" answer. The office PC hasn't had that happen, so you can cancel the work order. Thank you, though, for checking back. Gudrun	Add Attachment
Andrew Gandara	Oct 10, 2011 01:45 PM	**This is an outgoing email** Hi Gudrun, I need some additional information regarding service request #44133 Description: Her computer freezes sometimes I was wondering if you were still having problems with this coomputer? Andrew Gandara	Add Attachment Public
Andrew Gandara	Oct 07, 2011 04:04 PM	Left vm	Add Attachment
Laven Voth	Sep 30, 2011 03:02 PM	Left VM	Add Attachment
Nathan Higginbotham	Sep 15, 2011 04:35 PM	She says it has to do with Moodle	Add Attachment
Nathan Higginbotham	Sep 15, 2011 10:31 AM	Hi Nathan, it's been happening with writing emails on my home PC this summer. I'll let you know if the WOU one does it as well. As I'm writing I'll hit a key by mistake and the whole thing just freezes up. I then have to log off and start over .... can't figure out which key sets it off ... Gudrun	Add Attachment
Nathan Higginbotham	Sep 15, 2011 10:09 AM	**This is an outgoing email** Hi Gudrun, I need some additional information regarding service request #44133 Description: Her computer freezes sometimes Were you still having problems with this computer? Nathan H	Add Attachment Public
Teresa Hutchinson	Sep 13, 2011 06:38 AM	W#20091295	Add Attachment
Nathan Higginbotham	Sep 08, 2011 03:56 PM	Need Wou Number. Left a VM	Add Attachment
Ashley Sutton	Sep 08, 2011 02:32 PM	She says her computer freezes sometimes. She thinks it happens because of a button she pushed, but she doesn't know which one. She said she was typing an email when her computer froze.	Add Attachment