Service Request Ticket

Service Request Information

CONTACT	Name	Davis, Shirley	Date	Sep 09, 2011 08:15 AM
	Department	Registrar’s Office	Phone	88806
	Location		Email	daviss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20010882 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	LaserJet 4100DTN laser printer
	Serial No.	SJPLGC04347	Location	PDR
	Model	C8052A	Hostname
	Notes	25ppm, 150,000 duty cycle, 3 trays, duplexing NIC: 00-01-E6-5C-28-C1 Maint repair: fuser replacement from P0081919 Sept 2011 SR#43714	Ink/Toner Refill
	Wired NIC	00:01:E6:5C:28:C1

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Oct 26, 2011 03:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Oct 26, 2011 03:27 PM	She wrote back and said the problem had fixed it self.	Add Attachment
Adam Wehner	Oct 26, 2011 02:50 PM	I was over there and she wasn't at here desk earlier. I sent her an email to schedule a time that I could go over and work on her computer.	Add Attachment
Teresa Hutchinson	Sep 12, 2011 07:20 AM	**This is an outgoing email** Hi Shirley, We were just emailing you regarding a service request that we have for you. (#44138) Printer is saying that it is off line and wont print. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Brian Berkley	Sep 09, 2011 08:59 AM	Task reassigned to Adam Wehner.	Add Attachment
Nicole Crane	Sep 09, 2011 08:16 AM	In room 107	Add Attachment
Nicole Crane	Sep 09, 2011 08:15 AM	They unplugged the printer to paint in the office and now it is not printing. When she looks it says "Ready" but her computer says "printer is off line".	Add Attachment