Service Request Ticket - # 44143

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 09, 2011 11:24 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110105[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34HKZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:9C:8E

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact jtyo08@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Tyo
Email

Public
Entered by Date Memo
Jacob Tyo Sep 09, 2011 01:39 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Tyo Sep 09, 2011 01:39 PM 
Rebound both computers.
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Nathan Higginbotham Sep 09, 2011 12:12 PM 
Task reassigned to Jacob Tyo.
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Brian Berkley Sep 09, 2011 11:57 AM 
rebind SC90724ED116 as well
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Brian Berkley Sep 09, 2011 11:42 AM 
rebind
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Nicole Crane Sep 09, 2011 11:24 AM 
****This is an email****
I'd like to open a ticket for our brand new Dell, 
20110105[Edit Inv] (our ref 12 in the first floor computer 
area).  It has a great error message I've never 
seen before:

"The trust relationship between this workstation 
and primary domain has issues."

We'd appreciate having a tech (or a marriage 
counselor) show up to help this machine with it's 
trust issues.  
Thanks,
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