Service Request Ticket - # 44147

Service Request Information

CONTACT Name Sullivan-Vance, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 09, 2011 02:27 PM
Department Student Success & Advising Office Phone 88389
Location Email sullivak@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050043[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 170 Ultra-Thin Client, all-in-one with 17in Flat Panel #BAE-400-00
Serial No. MD050530111 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:03:BA:BB:AE:D1

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Oct 10, 2011 07:20 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Oct 10, 2011 07:20 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Oct 07, 2011 04:09 PM 
Task reassigned to Self Resolved.
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Andrew Gandara Oct 07, 2011 04:09 PM 
Was on one of the old thin clients but we replaced
all of them
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Laven Voth Sep 14, 2011 09:25 AM 
Still out of the office.
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Gabriel Thrash Sep 12, 2011 09:08 AM 
called and left vmail.
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Teresa Hutchinson Sep 12, 2011 07:20 AM 
****This is an outgoing email****
Hi Karen,

We were just emailing you regarding a service 
request that we have for you. (#44147)

Broken Monitor.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Joshua Johnson Sep 09, 2011 02:27 PM 
There is a computer that is in advising and the
monitor is seperating from the stand. 

88389
sullivak@wou.edu
APSC 401
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