Service Request Ticket

Service Request Information

CONTACT	Name	Thompson, Kathryn	Date	Sep 09, 2011 04:17 PM
	Department	Behavioral Sciences Division	Phone	88315
	Location		Email	thompsk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101157 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55RNFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:94:DE

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Sep 22, 2011 04:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 22, 2011 04:37 PM	Power cord was loose. Suggested power strip after she explained that it gets bumped frequently	Add Attachment
Brian Berkley	Sep 19, 2011 03:10 PM	Left VM	Add Attachment
Brian Berkley	Sep 19, 2011 09:29 AM	Task reassigned to Brian Berkley.	Add Attachment
Nathan Higginbotham	Sep 15, 2011 09:14 AM	**This is an outgoing email** Hi Kathryn L., I need some additional information regarding service request #44150 Description: Computer shuts down on its own Do you still have problems with your computer? Thanks, Nathan H	Add Attachment Public
Laven Voth	Sep 14, 2011 09:24 AM	Still out of the office.	Add Attachment
Gabriel Thrash	Sep 12, 2011 09:06 AM	called and left vmail.	Add Attachment
Teresa Hutchinson	Sep 12, 2011 07:19 AM	**This is an outgoing email** Hi Kathy, We were just emailing you regarding a service request that we have for you. (#44150) Computer shuts down on its own. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Joshua Johnson	Sep 09, 2011 04:17 PM	the computer is shutting down on its own. This has been happening since the power outage in todd. The computer is located in todd 320 88315 thompsk@wou.edu todd 320	Add Attachment