Service Request Ticket

Service Request Information

CONTACT	Name	Rushing, John	Date	Sep 12, 2011 11:36 AM
	Department	University Computing Solutions	Phone	89242
	Location		Email	rushingj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070561 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	929l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003, Macromedia Studio MX 2004 from P0052515 from W#20030665, Adobe Acrobat Pro 10 from P0080006
	Wired NIC	00:1A:A0:76:18:B3

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jjohnson09@wou.edu	88925

Entered by	Date	Memo
Joshua Johnson			Email Public
Entered by	Date	Memo
Brian Berkley	Sep 23, 2011 09:34 AM	Task reassigned to Joshua Johnson.	Add Attachment
Brian Berkley	Sep 23, 2011 09:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 23, 2011 09:34 AM	Yes, it was picked up by a student worker last Thursday or Friday. He works both for Classroom Support as well as the Service Request Desk. Cannot remember the name but he has dark hair and a goatee and has worked there for a while. -John	Add Attachment
Brian Berkley	Sep 22, 2011 07:17 PM	John, You said the loaner computer and printer from Mel Brown Jazz camp was picked up? Thanks,	Add Attachment
Nathan Higginbotham	Sep 20, 2011 12:18 PM	Task reassigned to UCS Tech.	Add Attachment
John Rushing	Sep 13, 2011 08:36 AM	The new lab is located on the ground floor of Valsetz on the north end. It is in the RSC area where the mailboxes are located.	Add Attachment
Tricia Flaherty	Sep 12, 2011 11:36 AM	Adam says you are familiar with this station and printer that was set up in Heritage Conference room for temporary use. It has been moved to the new Residential Services Lab and John Rushing says it is ready to be picked up	Add Attachment