Service Request Ticket - # 44166

Service Request Information

CONTACT Name Tucker, Jon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2011 12:48 PM
Department Student Engagement Phone 88063
Location Email tuckerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070439[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 780F1F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:70:8B:5C

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 12, 2011 02:29 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 12, 2011 02:29 PM 
****This is an email****
Got it - thanks!
Jon
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Brian Berkley Sep 12, 2011 01:16 PM 
****This is an email****
Jon,

Please disconnect the drive, log out and log back in.

The path is now \\xdrive.wou.edu\xdrive

Thanks,
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Brian Berkley Sep 12, 2011 01:15 PM 
needs to disconnect the drive, log out and log back in
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Brian Berkley Sep 12, 2011 01:14 PM 
Task reassigned to Brian Berkley.
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Emily Kavanagh Sep 12, 2011 12:48 PM 
Jon Tucker Cannot connect to the X Drive. He got
it was supposed to and worked fine last Thursday
and not when he comes back after the weekend he
cannot connect to the X Drive any more.
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