Service Request Ticket - # 44174

Service Request Information

CONTACT Name Grim, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2011 02:40 PM
Department Creative Arts/Theater-Dance Phone 88417
Location Email grims@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101246[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro, 17-inch Quad-core #Z0M3
Serial No. C02FT18JDF93 Location 007

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS Unknown Software bundled with iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), Microsoft Office 2011 for MAC from P0080720,Vectorworks 2009(FOB USER/SINGLE LICENSE COPY, Adobe Design Premium CS5.5 for MAC from P0080720 SHARED WITH DESKTOP W#20120650: Apple Final Cut Studio V.3. from P0075620

Wired NIC C8:2A:14:3E:81:D0


Wireless NIC E4:CE:8F:2F:7A:D6


Bluetooth NIC E4:CE:8F:2F:7A:D7

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Oct 07, 2011 12:54 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Oct 07, 2011 12:54 PM 
I had to reset his printer on his laptop.  He is
back up and running.
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Teresa Hutchinson Sep 22, 2011 11:53 AM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Sep 22, 2011 11:53 AM 
****This is an email****

Theresa,

I'm going to be more concerned about this one 
soon, as our production designs  for Fall term 
are getting close to due dates.  The ability to 
print from our big printers will be important.

Thanks,
Scott
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Teresa Hutchinson Sep 15, 2011 07:43 AM 
****This is an outgoing email****
Hi Scott,

We were just emailing you regarding a service 
request that we have for you. (#44174)

Can't print to Limo it says paused and can't be 
unpaused.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Emily Kavanagh Sep 12, 2011 02:40 PM 
Scott cannot print to Limo it says paused and he
cannot unpause it.
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