Service Request Ticket

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Service Request Information

CONTACT	Name	Gonzalez-Viana, Eduardo	Date	Sep 13, 2011 11:58 AM
	Department	Humanities Division	Phone	88249
	Location		Email	gonzale@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101160 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55PQFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:94:02

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Oct 27, 2011 03:33 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Oct 27, 2011 03:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Oct 27, 2011 03:33 PM	**This is an email** It has been resolved, Teresa. Thank you so much. Eduardo	Add Attachment
Teresa Hutchinson	Oct 27, 2011 08:29 AM	**This is an outgoing email** Hi Eduardo, We were just following up with you regarding a service request that we have for you. (#44190) Description: Screen is yellow. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa	Add Attachment Public
Laven Voth	Sep 29, 2011 12:07 PM	Task reassigned to Adam Wehner.	Add Attachment
Laven Voth	Sep 29, 2011 12:07 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Laven Voth	Sep 29, 2011 11:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Sep 29, 2011 11:32 AM	I replaced his DVI cable, and updated his video drivers. If it happens again, then it has to be a video card malfunction.	Add Attachment
Nicole Crane	Sep 29, 2011 08:35 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Nicole Crane	Sep 29, 2011 08:35 AM	He called back to say that he left it alone and then it was normal. He would still like someone to look at it when possible to see if they can make it stop happening but for now it seems okay.	Add Attachment
Nicole Crane	Sep 29, 2011 08:32 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nicole Crane	Sep 29, 2011 08:32 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Sep 29, 2011 08:32 AM	It is yellow again this morning, and he is unable to work. He is going to leave his office door unlocked while he is class this morning.	Add Attachment
Laven Voth	Sep 27, 2011 12:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Sep 27, 2011 12:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Sep 27, 2011 12:07 PM	Changed his Dell splitter. Now it should be FIXED	Add Attachment
Laven Voth	Sep 27, 2011 11:17 AM	Left VM	Add Attachment
Nicole Crane	Sep 27, 2011 08:45 AM	Task reassigned to UCS Tech.	Add Attachment
Nicole Crane	Sep 27, 2011 08:45 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nicole Crane	Sep 27, 2011 08:45 AM	He called to say that this morning he came in and his computer was yellow again. Re-started and it was still yellow	Add Attachment
Laven Voth	Sep 13, 2011 04:34 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Sep 13, 2011 04:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Sep 13, 2011 04:34 PM	It seemed to resolve itself, some of the pins may have not been in all the way, I re-tightened each connection and all seems to be ok.	Add Attachment
Emily Kavanagh	Sep 13, 2011 11:58 AM	Eduardo's screen is yellow. he cannot see the mouse and he cannot do anything with his computer.	Add Attachment