Service Request Ticket

Service Request Information

CONTACT	Name	Thomas, Daryl	Date	Sep 13, 2011 02:59 PM
	Department	Health & Exercise Science	Phone	88915
	Location		Email	thomasda@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20071199 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Deskjet 6940DT Color Inkjet Printer #C8973A#B1H
	Serial No.	SMY849CS1G6	Location	PDR 2023 Giveaway
	Model	C8973A	Hostname
	Notes	networkable, 36ppm black and 27 ppm color, USB, 4800 dpi, duplexing, extra 250 shhet paper tray	Ink/Toner Refill
	Wired NIC	00:1E:0B:FB:50:AB

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 07, 2011 04:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 07, 2011 04:15 PM	printer was dead, its getting replaced. she is pointed to ED-Guppy	Add Attachment
Adam Wehner	Oct 07, 2011 03:42 PM	Task reassigned to Brian Berkley.	Add Attachment
Karisa Mueller	Sep 27, 2011 02:28 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Karisa Mueller	Sep 27, 2011 02:28 PM	The printer will not even power up now. She will be in her office tomorrow from 8:30-noon. She also gives you permission to go into her office when she isn't there.	Add Attachment
Emily Kavanagh	Sep 13, 2011 02:59 PM	Printer 20071199 said that it was out of paper and Daryl put paper in it and it still says it's out of paper and won't print. She has turned it off and on a few times and nothing has changed.	Add Attachment