Service Request Ticket - # 44200

Service Request Information

CONTACT Name Rand, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2011 03:12 PM
Department Humanities Division Phone 88258
Location Email randt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091307[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53K0KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:87:9D:E7

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 13, 2011 03:24 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 13, 2011 03:24 PM 
deployed with GPO using print management and
walked him through gpupdate
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Brian Berkley Sep 13, 2011 03:19 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 13, 2011 03:15 PM 
Task reassigned to Adam Wehner.
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Brian Berkley Sep 13, 2011 03:15 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Emily Kavanagh Sep 13, 2011 03:12 PM 
Cannot find Humanity Printer and connect onto it
through windows 7. When he upgraded to windows 7
he lost the ability to print to the printer
Humanities.
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