Service Request Ticket - # 44206

Service Request Information

CONTACT Name Nelson, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2011 08:20 AM
Department Student Success & Advising Office Phone 88866
Location Email nelsona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20091003[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 4VMDRL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:7D:2F:C1


TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public

Entered by Date Memo
Andrew Gandara Sep 15, 2011 10:15 AM
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Sep 15, 2011 10:15 AM
delivered
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Teresa Hutchinson Sep 15, 2011 08:54 AM
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Sep 15, 2011 08:54 AM
Andrea called to check the status of this since 
she has no computer to work. 
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Andrew Gandara Sep 14, 2011 04:20 PM
Status changed from (2) Scheduled to (1) Pending
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Andrew Gandara Sep 14, 2011 04:20 PM
Grabbed computer. Starting imaging
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Andrew Gandara Sep 14, 2011 12:14 PM
Status changed from (1) Pending to (2) Scheduled
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Andrew Gandara Sep 14, 2011 09:39 AM
Task reassigned to Andrew Gandara.
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Andrew Gandara Sep 14, 2011 09:39 AM
will grab computer at 4
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Brian Berkley Sep 14, 2011 09:26 AM
upgrade it to win7
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Nicole Crane Sep 14, 2011 08:20 AM
When she turns on her computer in the morning and 
he logs in it has a message "Root folder does not 
exist or their is no right to access."

She clicks okay and then goes it goes away. She 
just wasn't sure why it started doing it this 
week. 
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