Service Request Ticket - # 44209

Service Request Information

CONTACT Name Kirk, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2011 08:56 AM
Department Business Services Phone 88210
Location Email kirkt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080482[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. D7JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:CF:20

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Sep 14, 2011 12:11 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Sep 14, 2011 12:11 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Sep 14, 2011 12:11 PM 
Tom called back to say that it's working now and 
to close the ticket.
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Nicole Crane Sep 14, 2011 08:56 AM 
We came over last thursday and put all of his 
favorites back on his computer after we had re-
imaged his computer. Now all the favorites are 
gone again. 
He is using the same web browser as before.
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