Service Request Ticket - # 44217

Service Request Information

CONTACT Name Carpenter, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2011 01:00 PM
Department Business Services Phone 88267
Location Email carpentr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060401[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0640YB0D16 Location PDR

CPU Unknown


OS Unknown Software MS Office Pro 2003 license from P0059359

Wired NIC 00:14:4F:57:A5:69

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact ucsnetwork@wou.edu 88154

Tracking

Entered by Date Memo
Network Support
Email

Public
Entered by Date Memo
Dave McEvilly Sep 20, 2011 10:02 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Dave McEvilly Sep 20, 2011 10:02 AM 
Thin client is working
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Dave McEvilly Sep 20, 2011 09:49 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Dave McEvilly Sep 20, 2011 09:46 AM 
Thin client was reset
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Brian Berkley Sep 20, 2011 09:15 AM 
Task reassigned to Network Support.
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Brian Berkley Sep 19, 2011 04:08 PM 
Sent email.
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Dave Diemer Sep 19, 2011 09:25 AM 
Task reassigned to UCS Tech.
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Brian Berkley Sep 14, 2011 01:32 PM 
Task reassigned to Network Support.
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Nicole Crane Sep 14, 2011 01:00 PM 
They have a thin client in the conference room 
near cashies window is not working. It is showing 
a blue screen with a mouse. Con, alt, delete 
won't work. They unplugged it and plugged back in 
and it didn't work.
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