Service Request Ticket

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CONTACT	Name	Tankersley, Daniel	Date	Sep 14, 2011 01:09 PM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101389 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 15-inch, aluminum #Z0M1
	Serial No.	C02FW1XWDF91	Location	PDR
	CPU	Intel Core i7(2.2Ghz quad, 6MB L3 cache)
	OS	Unknown	Software	MS Office for MAC std 2011 from P0080893 and WIN 7Pro on dualboot(T:\3.OS\Windows7) from P0080941, Adobe Master Coll. CS5.5 MAC from P0080905, iWork v9.0.3 from P0080893, Apple Final Cut Studio v3 from P0082160 transferred to W#20110390(5-2012), Apple Logic Studio v2.1 from P0084359, SuperDuper! from VISA2011002890, and Studica Unity Pro3.x Ed from P0084541 Adobe MAster Coll CS6 MAC from P0086894; Installed Adobe CC2014 from FULL package like ITC103 lab OCT-2014 *tmf
	Wired NIC	C8:2A:14:44:0D:47
	Wireless NIC	E4:CE:8F:27:11:9C
	Bluetooth NIC	E4:CE:8F:27:11:9D

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 07, 2011 08:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Sep 20, 2011 02:43 PM	Windows 7 installed by Brian Berkley.	Add Attachment
Dale Goodell	Sep 20, 2011 10:39 AM	All Mac-based software is now installed. I'll talk with Daniel about possibly waiting to do the Windows 7 install at a later time, as he hasn't requested any specific Windows applications to be installed.	Add Attachment
Brian Berkley	Sep 19, 2011 09:21 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Sep 19, 2011 09:20 AM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Sep 16, 2011 01:10 PM	**This is an outgoing email** Hi Daniel, We just wanted to get back to you regarding your order for your laptop, etc. (#44218) NEW Equip Setup: 15in MacBook Pro w/ WIN7 Pro bootcamp + more software, new Graphic Design faculty order #5770. It is on our list and noted as high priority so a technician will be in touch very soon. Thanks for your patience. Thanks, Teresa	Add Attachment Public
Teresa Hutchinson	Sep 16, 2011 01:06 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Sep 16, 2011 01:06 PM	Daniel stopped by today to pick up his order. He said he MUST have it ASAP, that he can't even work without this. Must get it.	Add Attachment
Tricia Flaherty	Sep 14, 2011 01:17 PM	His office location is not quite ready(ITC207) but he wants the laptop as soon as possible. At a later time he will also be recieving an OfficeJet 8000 printer(20101399), 27 inch Apple LED Cinema Display(20101390), Multimedia Speaker set, Western Digital 2TB MyBook for MAC external Hard Drive(20101398) and a Logitech USB wired mouse. All of these are stored in my inventory work area(near Joanie's Office). I will be putting with laptop an Apple Magic mouse and Moshi MiniDisplay Port to HDMI adapter to go out to him the same time as the laptop	Add Attachment
Tricia Flaherty	Sep 14, 2011 01:09 PM	This will be on shelf between my desk and restroom with New Equip Setup Form Apple MacBook Pr 15 inch laptop with MS Office for MAC std 2011 from P0080893 WIN 7Pro on dualboot(T:\3.OS\Windows7) from P0080941, Adobe Master Coll. CS5.5 MAC from P0080905(disk media with laptop) iWork v9.0.3 from P0080893(T:\5. Mac Software\Apple iWorks\iWork '09) Apple Final Cut Studio v3 from P0082160(disk media with laptop)	Add Attachment