Service Request Ticket - # 44226

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2011 02:31 PM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100846[Edit Inv] (opens in a new window) Bldg/Room MA 219
Service Tag Description Xerox Phaser 4510/DT Mono Laser
Serial No. ART000000 Location Department Printer

Model 4510/DT Hostname laven.wou.edu
Notes 45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities Old Serial#ART382500(May have been RMA) ; Xerox MaintenanceKit(110V)Phaser4510 #108R00717 VISA2016005904 NOV2016 SR61759 IP:140.211.64.21 Ink/Toner Refill

Wired NIC 00:00:AA:E3:4A:B6

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Oct 19, 2011 11:06 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Oct 19, 2011 11:06 AM 
Went over and talked to Heidi.  The problem has
fixed it self.
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Nicole Crane Oct 06, 2011 04:27 PM 
She called to check on the request. She hasn't
heard anything but also didn't know if we had
fixed it.
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Nicole Crane Sep 22, 2011 10:32 AM 
called to check on the request
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Brian Berkley Sep 14, 2011 02:35 PM 
Task reassigned to Adam Wehner.
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Teresa Hutchinson Sep 14, 2011 02:31 PM 
Their printer is not printing off and on.  The 
name of the printer "RRCD".  Started happening 
yesterday, turned it off and that any didn't 
help.  It's also adding a blank second page.
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