Service Request Ticket - # 44237

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 15, 2011 09:31 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101448[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44TWJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A6:5C:53

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Sep 15, 2011 09:56 AM 
Task reassigned to Laven Voth.
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Laven Voth Sep 15, 2011 09:56 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Sep 15, 2011 09:56 AM 
Enabled "no auto reboot" in regedit, otherwise
there were no symptoms of the problem.
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Nicole Crane Sep 15, 2011 09:31 AM 
****This is an email****
Computer 20101448[Edit Inv]
 
Twice now my computer has re-started for no known 
reason right in the middle of a project. Once 
when I was trying to help a Donor. This cannot 
happen. I think it was doing some kind of an 
update (maybe Windows update). How do I get it to 
ask me if I want to re-start now or later?
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