Service Request Ticket - # 44287

Service Request Information

CONTACT Name Barnts, Danny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2011 12:51 PM
Department Athletics Phone 88121
Location Email barntsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080465[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. 84RDPH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0068380 installed as Offcie Pro 2003, Adobe Production Premium CS5 Win from P0075741 installed as Prod. Premium CS4

Wired NIC 00:21:70:C4:F5:05


Wireless NIC 00:21:5C:86:D9:8F

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact jtyo08@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Tyo
Email

Public
Entered by Date Memo
Jacob Tyo Sep 16, 2011 04:01 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Tyo Sep 16, 2011 04:01 PM 
account added
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Jacob Tyo Sep 16, 2011 03:10 PM 
Task reassigned to Jacob Tyo.
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Nicole Crane Sep 16, 2011 12:51 PM 
He is trying to use wifi on his WOU laptop 
through his account. After he connects it says he 
needs admin rights to download Cisco Clean Access 
Agent. 

He left the laptop at the SRD Desk. 

login: wousid
V: 00236021
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