Service Request Ticket - # 44298

Service Request Information

CONTACT Name Smith, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2011 03:45 PM
Department Creative Arts/Art Phone 88340
Location Email smithra@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080173[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple MacBook 13-in (white) #Z0FK
Serial No. SW88290ZS0P5 Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software MS Office 2008 for MAC from P0067126, Adobe CS3 Web Premium MAC from P0063081 moved from W#20031408, Adobe InDesign CS3 MAC License from P0065673

Wired NIC 00:22:41:23:AA:F4


Wireless NIC 00:21:E9:DC:11:40


Bluetooth NIC 00:22:41:3F:03:A9

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact jtyo08@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Tyo
Email

Public
Entered by Date Memo
Jacob Tyo Sep 19, 2011 09:45 AM 
Status changed from (1) Pending to (5) Completed
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Jacob Tyo Sep 19, 2011 09:45 AM 
Computer re-imaged. She can come pick it up any time.
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Nicole Crane Sep 16, 2011 03:45 PM 
She brought it into the office today because when 
she tries to open any internet browser (safari, 
firefox) the webpage opens and then closes within 
seconds. 
Jacob came and took a look at it and said that it 
may need to be re-imaged. It is here.
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