Service Request Ticket - # 44309

Service Request Information

CONTACT Name Nelson, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2011 08:32 AM
Department Student Success & Advising Office Phone 88866
Location Email nelsona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091003[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 4VMDRL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:7D:2F:C1

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 19, 2011 03:45 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 19, 2011 03:45 PM 
mapped printer to \\krusty\aa-aalc and redeployed
with GPO
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Brian Berkley Sep 19, 2011 03:03 PM 
got vm, called back, she was with a student, i
sent her an email
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Brian Berkley Sep 19, 2011 10:13 AM 
left vm
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Brian Berkley Sep 19, 2011 09:27 AM 
Task reassigned to Brian Berkley.
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Emily Kavanagh Sep 19, 2011 08:32 AM 
She cannot connect to  the printer AA-AALC when
she tries to add it to her computer she gets
"Cannot consent to device."
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