Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Sep 19, 2011 10:47 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060100 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client, 2 USB Ports, 1 Serial Port, 1 SIM Card Slot, #NTC-10Z-00
	Serial No.	S0746BE84EB	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:A7:F6:5A

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Sep 19, 2011 04:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 19, 2011 04:30 PM	**This is an email** You are so awesome! Thanks Brian.	Add Attachment
Brian Berkley	Sep 19, 2011 11:00 AM	**This is an email** Shannon, You cannot get both departmental I drives to map concurrently. I can only put you in one group to map an I drive. To map the VPSA drive manually to an unused drive letter, go to Start, Run and type: Net use L: \\groupr.wou.edu\groupr\vpsa Hit enter.	Add Attachment
Brian Berkley	Sep 19, 2011 10:58 AM	Task reassigned to Brian Berkley.	Add Attachment
Emily Kavanagh	Sep 19, 2011 10:48 AM	Contact Info: Shannon Grosse V00259296 503-838-8221	Add Attachment Public
Emily Kavanagh	Sep 19, 2011 10:47 AM	Shannon Grosse Cannot get into the I Drive she needs to be able to get the VPSA I Drive. She can get into the admissions I drive but she can't get into the VPSA	Add Attachment