Service Request Ticket - # 44348

Service Request Ticket - # 44348

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Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Sep 19, 2011 04:10 PM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090294 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFNZVH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	upgraded to WIN7 PRO from P0082267 9-2011, orig-WIndows Vista Bus32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641, EndNote X5 for WIN from P0082321, QSR-NVivo 9 for WIN from VISA2011002719, MS Office Pro Plus 2010 for WIN and MS Office Multi Language Pack 2010 from P0082710, Camtasia Studio v8.2 for WIN from VISA2013003817
	Wired NIC	00:24:E8:34:D1:79

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Sep 23, 2011 01:01 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Brian Berkley	Sep 23, 2011 01:01 PM	migrated to 7, installed Filemaker 9 from College of Ed order, Skype, Jing	Add Attachment
Brian Berkley	Sep 21, 2011 07:07 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Tricia Flaherty	Sep 21, 2011 01:39 PM	The license has been ordered on P0082267 I am updating its inventory record...good to go	Add Attachment
Brian Berkley	Sep 21, 2011 12:17 PM	**This is an email** Hey Brian. Maria will be in a meeting here in the office from 1 - 3, and said I should just come grab her when you're ready. K?	Add Attachment
Brian Berkley	Sep 21, 2011 10:06 AM	Purchase request for Windows 7 upgrade placed(#5880) already license for Office 2007 Tricia	Add Attachment
Brian Berkley	Sep 21, 2011 09:46 AM	**This is an email** Tricia, Maria wants both Win7 and Office2k7. So, please charge DOE 901 for 1 Win7 Pro Upgrade.	Add Attachment
Brian Berkley	Sep 20, 2011 09:24 AM	**This is an email** Kimber, does she want Windows 7 or Office? Windows is the operating system. Does she have Office 2003 or 2007 on her computer?	Add Attachment
Brian Berkley	Sep 19, 2011 04:59 PM	That's fine, please charge to DOE 901.	Add Attachment
Tricia Flaherty	Sep 19, 2011 04:54 PM	Task reassigned to Brian Berkley.	Add Attachment
Tricia Flaherty	Sep 19, 2011 04:54 PM	Brian, Did you notice she is asking about Office as well and the reference to "Windows 2003"? leads me to believe that is what she is truely after here is Office 2007 for which she has a valid license. TMF	Add Attachment
Brian Berkley	Sep 19, 2011 04:38 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Berkley	Sep 19, 2011 04:38 PM	**This is an email** Kimber, Her system was purchased with a Vista license, as Windows 7 was not available when her equipment was replaced. Your department would have to purchase an Upgrade License for Windows 7 Professional. It would cost about $56 or so.	Add Attachment
Karisa Mueller	Sep 19, 2011 04:11 PM	**This is an email** Thank you! I need a new Office Suite version as well (with Word, PowerPoint, Excell, etc.) Maria	Add Attachment
Karisa Mueller	Sep 19, 2011 04:10 PM	**This is an email** Please have Dr. Maria Dantas-Whitney's computer upgraded to the most recent windows version, (she is currently running on 2003). She is in office ED 202N. Thank you!	Add Attachment