Service Request Ticket

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Service Request Information

CONTACT	Name	Malloy, Peggy	Date	Sep 20, 2011 12:23 PM
	Department	The Research Institute	Phone	88598
	Location		Email	malloyp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	86DF5Q1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2010 from P0080403 installed as Office Pro Plus 2007, Adobe Acrobat ProXI(v.11) from P0090339
	Wired NIC	5C:26:0A:58:F1:24
	Wireless NIC	A0:88:B4:20:C6:70
	Bluetooth NIC	68:A3:C4:48:15:36

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Nov 01, 2011 12:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Nov 01, 2011 12:42 PM	I went over and got Peggy up and running.	Add Attachment
Teresa Hutchinson	Nov 01, 2011 10:50 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Nov 01, 2011 10:49 AM	**This is an email** Hi Teresa, Just wanted to let you know I'm still waiting on this. I have not heard from a tech. Thanks, Peggy	Add Attachment
Teresa Hutchinson	Oct 26, 2011 04:19 PM	**This is an email** Hi Teresa, I still don't have access to the color printer in my office (I figured out how to connect to the black and white one). I have the color printer installed on my computer, but things I send to it do not print. I'm out of the office tomorrow, but will be in Friday. Could someone help me then do you think? Thanks, Peggy	Add Attachment
Teresa Hutchinson	Oct 26, 2011 02:09 PM	**This is an outgoing email** Hi Peggy, We were just following up with you regarding a service request that we have for you. (#44369) Description: Wants to add printers to computer. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa	Add Attachment Public
Adam Wehner	Oct 19, 2011 10:11 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Oct 19, 2011 10:11 AM	Sent an email to her requesting a time that I could go over and fix her printing issues.	Add Attachment
Teresa Hutchinson	Oct 13, 2011 08:26 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Oct 13, 2011 08:26 AM	**This is an email** Thanks Teresa, I also have an even older request (#44369) that is actually more important to me. I can't print to the color printer in our department. Thanks! Peggy	Add Attachment
Karisa Mueller	Oct 05, 2011 10:43 AM	She really wants this worked out. She said that the instructions Brian sent did work for that one printer, but everyone else in the office is using it on bart. It was very difficult for me to follow exactly what she was saying-- is anyone able to give her a call?	Add Attachment
Karisa Mueller	Sep 28, 2011 11:04 AM	She got a new computer this summer and she is under the impression that this is an issue with drivers. She does not have the correct drivers on her computer for these printers.	Add Attachment
Brian Berkley	Sep 28, 2011 10:22 AM	Task reassigned to Adam Wehner.	Add Attachment
Karisa Mueller	Sep 28, 2011 09:15 AM	Task reassigned to Brian Berkley.	Add Attachment
Karisa Mueller	Sep 28, 2011 09:15 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Karisa Mueller	Sep 28, 2011 09:15 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Karisa Mueller	Sep 28, 2011 09:15 AM	**This is an email** Hi, I still do not have access to these printers. Could someone take care of this ASAP. Thanks, Peggy 88598	Add Attachment
Joshua Johnson	Sep 23, 2011 02:47 PM	**This is an email** Hi, I still don't have access to these printers. Thanks, Peggy 88598	Add Attachment
Brian Berkley	Sep 20, 2011 02:42 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	Sep 20, 2011 02:42 PM	**This is an email** Peggy, Please go to Start, Run and type: gpupdate /force Click OK to restart. When you log back in you should have the printer you requested. Thanks,	Add Attachment
Nicole Crane	Sep 20, 2011 12:23 PM	She would like to have someone come add printers to her computer. Computer number is: 20101216 Printer 1: 20041503 Printer 2: does not have wou number but it on bart: TRI-TRI color.	Add Attachment