Service Request Ticket

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Service Request Information

CONTACT	Name	Gibbons, Steve	Date	Sep 20, 2011 01:34 PM
	Department	Social Science	Phone	88317
	Location		Email	gibbons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080623 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook, 13-inch, aluminum #Z0FU
	Serial No.	W88495731B0	Location	was Stephen Gibbons, SS
	CPU	Intel Core 2 Duo 2GHz
	OS	Unknown	Software	iLife '08(inc. iTunes, iPhoto, iMonvie and iDVD, iWeb and GarageBand), MS Office 2008 for MAC from P0068701, transfer from W#20030679Macromedia Dreamweaver MX 2004 MAC/WIN License from P0050020
	Wired NIC	00:23:DF:80:63:F4
	Wireless NIC	00:23:6C:8D:D1:E4
	Bluetooth NIC	00:23:6C:AC:D8:6C

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 17, 2011 04:35 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 17, 2011 04:35 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Andrew Gandara	Oct 17, 2011 04:35 PM	Brian went into Network Preferences > Advanced > Ethernet. Changed the connection from automatic to manual. Brought the speed down to 100mps.	Add Attachment
Teresa Hutchinson	Oct 07, 2011 03:01 PM	**This is an email** Hi Steve, If you could bring it by our office, anytime, Monday through Friday, 8:00 a.m. to 5:00 p.m. That would be great and we'll have a tech work on it. We think it might be a setting on the computer. Thanks! Teresa	Add Attachment
Teresa Hutchinson	Oct 07, 2011 03:00 PM	**This is an email** HI, I think there is something wrong with the hard wire connection on my computer. I probably need to bring it in to your office and have someone check it out. How do I go about making an appointment to do that? Steve	Add Attachment
Teresa Hutchinson	Oct 07, 2011 01:20 PM	**This is an outgoing email** Hi Steve, We were just emailing you regarding two service requests that we have for you. (#44375 and #44554) Not able to log on - network connection verified - saying login unauthorized. I believe we both the UCS and the Telecom technician's have check and we believe everything is resolved but if not, just let us know, we'll be glad to help. Thanks! Teresa	Add Attachment Public
Laven Voth	Sep 27, 2011 01:53 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Laven Voth	Sep 27, 2011 01:53 PM	left a VM asking if that problem still exists.	Add Attachment
Laven Voth	Sep 27, 2011 11:55 AM	I just helped him with 2 other tasks, and he was logged in and he didn't mention this.	Add Attachment
Andrew Gandara	Sep 22, 2011 04:29 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Gandara	Sep 22, 2011 04:29 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Andrew Gandara	Sep 20, 2011 04:49 PM	left vm	Add Attachment
Brian Berkley	Sep 20, 2011 03:58 PM	Task reassigned to Andrew Gandara.	Add Attachment
Brian Berkley	Sep 20, 2011 02:23 PM	Task reassigned to Brian Berkley.	Add Attachment
Teresa Hutchinson	Sep 20, 2011 01:34 PM	Anytime he goes off site, it says his login is authorized to login. But he is plugged into the network cable, not on wireless. He is frustrated, can't do any work at all.	Add Attachment
Teresa Hutchinson	Sep 20, 2011 01:34 PM	Steve has moved to Maaske Rm 205 and is not able to log on. Bill Nicks vertified that the network connection is okay.	Add Attachment