Service Request Ticket

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Service Request Information

CONTACT	Name	Caligure, Lacey	Date	Sep 20, 2011 01:50 PM
	Department	Creative Arts/Music	Phone	88275
	Location		Email	lcaligu@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080854 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Mac Pro #Z0EM
	Serial No.	G89121Z3XYL	Location	PDR
	CPU	One 2.8GHz Quad-Core Intel Xeon
	OS	Unknown	Software	Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand), Apple Logic Express, MS Office 2008 for MAC from P0069599
	Wired NIC	00:23:32:31:8C:70
	Bluetooth NIC	00:24:36:BB:D3:CB

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Jan 13, 2012 04:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Jan 13, 2012 04:24 PM	Dropped off computer in the recording lab	Add Attachment
Andrew Gandara	Jan 12, 2012 04:50 PM	Named, bound, Sophos, made local account username: student password: Student1 Will drop tower off tomorrow	Add Attachment
Andrew Gandara	Jan 12, 2012 08:30 AM	Imaging	Add Attachment
Andrew Gandara	Jan 11, 2012 03:42 PM	Configuring RAID card. Says it will take 12 hours. Will take a look at it tomorrow	Add Attachment
Andrew Gandara	Jan 10, 2012 05:13 PM	She came and replaced the RAID card. Will image tomorrow and final give it back	Add Attachment
Joshua Johnson	Jan 04, 2012 02:32 PM	Called and said Tuesday 1/10/2012 at 10:00am the tech will be here to replace the Raid Card	Add Attachment
Teresa Hutchinson	Dec 22, 2011 12:24 PM	They called back and they will have their tech, Mona, come out on Tuesday, January 3rd at 10:00 a.m. to help with this.	Add Attachment
Andrew Gandara	Dec 21, 2011 12:24 PM	Called Apple Education Care Support 1-800-800-2775 Told them it wouldn't boot to CD while holding C or holding option on start up. Told them it has 2 hard drives. A Mac RAID controller. First hdd is 320GB and should be the one with the OS on it. 2nd hdd is 750gb. Apple Care said that the tech would call within the next 48 hours to schedule an appointment. I won't be here tomorrow so I gave them the help desk number. Case #274096825 Repair# D58094293	Add Attachment
Adam Wehner	Dec 19, 2011 02:32 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Dec 05, 2011 05:13 PM	Task reassigned to Adam Wehner.	Add Attachment
Andrew Gandara	Dec 05, 2011 05:07 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Andrew Gandara	Dec 02, 2011 04:53 PM	Will check with Adam Monday	Add Attachment
Andrew Gandara	Dec 02, 2011 02:40 PM	Does not see the hard drives that are inside. Probably something to do with the RAID controller. Will talked with Adam about getting it back to the mac store	Add Attachment
Teresa Hutchinson	Nov 22, 2011 04:11 PM	**This is an email** I think someone from computing services picked up the computer a couple weeks ago...That's the last thing I have heard. Thanks for checking!	Add Attachment
Teresa Hutchinson	Nov 22, 2011 03:53 PM	**This is an outgoing email** Hi Lacey, We were just following up with you regarding a service request that we have for you. (#44379) Description: The computer in SH107, the recording studio, crashed. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Andrew Gandara	Nov 09, 2011 03:32 PM	Grabbed computer to run diagnostics	Add Attachment
Teresa Hutchinson	Nov 09, 2011 09:27 AM	Task reassigned to Andrew Gandara.	Add Attachment
Karisa Mueller	Oct 17, 2011 10:59 AM	This computer is doing the same thing it was doing before. When he fires it up, it does nothing for awhile and then there is a folder icon with a question mark in it.	Add Attachment
Brian Berkley	Oct 17, 2011 08:21 AM	ADam picked this up from the MacStore on Tuesday?	Add Attachment
Nicole Crane	Oct 13, 2011 12:20 PM	Adam called to see when he will be getting it again.	Add Attachment
Brian Berkley	Oct 07, 2011 04:21 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Oct 07, 2011 03:03 PM	This system is ready to picked up from the Mac store in Corvallis	Add Attachment
Nicole Crane	Oct 06, 2011 12:07 PM	Adam Bates called again to check on it. I told him we were still working with the Max store.	Add Attachment
Teresa Hutchinson	Sep 29, 2011 01:23 PM	Adam Bates called to check on this. I told him that we had been working on it, calling Apple 3 times and Brian is taking it to the Mac store.	Add Attachment
Brian Berkley	Sep 29, 2011 08:50 AM	taking to mac store	Add Attachment
Brian Berkley	Sep 29, 2011 08:34 AM	3rd time calling apple	Add Attachment
Brian Berkley	Sep 20, 2011 04:07 PM	Applecare Case ID: 246932288 1800-800-2775 option 3 Try boot from Snow Leopard disk and run apple hardware test, then call the number, and go from there.	Add Attachment
Karisa Mueller	Sep 20, 2011 01:50 PM	The computer in SH107 has crashed. It is a Mac tower, W#20080854. He was running a program, the program quit, the computer froze and he had to manually shut the computer down. Now it has a blank, gray screen. It will not turn back on.	Add Attachment