Service Request Ticket - # 44401

Service Request Information

CONTACT Name Ciancetta, Matthew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2011 09:08 AM
Department Natural Science Division Phone 88829
Location Email ciancetm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101388[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C02FMGHTDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.12 (macOS Sierra) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Microsoft Office for Mac 2011 license P0080905,Geometer's SketchPad v5 and TinkerPlot v2 VISA2010003590, Adobe Dreamweaver CS5.5 MAC P0080905, Acrobat Pro 10 for MAC P0080905 iWork'09(9.0.3) P0080901(bundled with laptop)80/20 share, MathType 6.7 MAC VISA2012003303, Camtasia for MAC v2.10.2 VISA20140600 MAY2015

Wired NIC C8:2A:14:2B:70:12


Wireless NIC E4:CE:8F:56:AD:48


Bluetooth NIC 04:0C:CE:24:04:A5

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Nov 10, 2011 11:46 AM 
Status changed from (7) Waiting for Contact to (5) Completed
 Add Attachment
Adam Wehner Nov 10, 2011 11:46 AM 
I got an email back from him that the problems are
all resolved.
 Add Attachment
Adam Wehner Nov 09, 2011 09:13 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Adam Wehner Nov 09, 2011 09:13 AM 
****This is an email****
Hello,

I was wondering if you were still having printing
issues.  If you are can I schedule a time to come
over and resolve the problem.

Thanks,
Adam
 Add Attachment
Teresa Hutchinson Sep 28, 2011 03:54 PM 
****This is an outgoing email****
Hi Matthew,

We were just emailing you regarding a service 
request that we have for you. (#44401)

Trying to setup printing on desktop and it's not 
working - need assistance.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
 Add Attachment
Public
Brian Berkley Sep 21, 2011 09:34 AM 
Task reassigned to Adam Wehner.
 Add Attachment
Teresa Hutchinson Sep 21, 2011 09:08 AM 
Trying to setup printing on desktop and it's not 
printing.   Need assistance.  It'a a Mac desktop. 
They have others but once they know the fix they 
can do the rest.
 Add Attachment