Service Request Ticket - # 44414

Service Request Information

CONTACT Name Torres-Mora, Mario   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2011 11:52 AM
Department Financial Aid Phone 88686
Location Email torresmm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091293[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53F1KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software MS Office Pro Plus 2007 license from P0074819, Adobe Acrobat Pro 10 for WIN from P0081504, FileMaker Pro 11 from P0082550

Wired NIC B8:AC:6F:83:F9:A8

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 26, 2011 09:47 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 26, 2011 09:47 AM 
Brian got it setup. 

Thanks.
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Brian Berkley Sep 26, 2011 08:55 AM 
****This is an email****
Mario,

I sent you an email with instructions, as it is
set up to be self-service.

Please contact me if you require assistance doing
this.

Thanks,
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Brian Berkley Sep 26, 2011 08:55 AM 
****This is an email****
Brian,

I do not have Adobe Acrobat Pro 10 WIN installed
on my PC. 

Thanks for the follow-up.

-Mario
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Brian Berkley Sep 26, 2011 07:40 AM 
****This is an outgoing email****
Hi Mario,
We were just following up with you regarding a
service request that we have for you  (#44414)

Description: INSTALL Adobe Acrobat Pro 10 WIN
license for Mario Torres-Mora in DEP (order#5797)

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Brian Berkley
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Public
Brian Berkley Sep 21, 2011 12:22 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 21, 2011 12:22 PM 
****This is an email****
Sandy & Mario,

Acrobat X is setup to be self service.

Please go to Start, Run and type:
\\plowking.wou.edu\acropro10\setup.exe

Click OK or hit enter.

Only the two of you may install it on your
workstations.

Please contact me if you require assistance.

Thanks,
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Tricia Flaherty Sep 21, 2011 11:52 AM 
Can be found at 
T:\Adobe Acrobat\Acrobat10Pro\AcrobatPro10WIN
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